Refund policy
We want you to love everything you order from Brune- However, if you’ve changed your mind, you can raise a return request within 7 days of receiving your order.
Return Eligibility
• Returns are accepted within 7 days of delivery
• Items must be unused and returned with all original tags, seals, and packaging intact. Products showing signs of wear or tampering will not qualify for return
• Return requests submitted after the 7-day window cannot be processed
Raise a Return Request
• To raise a return request, click on the Return My Order button in the main menu or, click the following link: https://brune.in/apps/return_prime and follow the on-screen instructions.
• Once the request is submitted and accepted, the team will arrange a return pickup via Brune’s logistics partner, Velocity.
• In very rare cases, a delivery pincode may be serviceable for order delivery but not eligible for return pickup due to courier network limitations. This is determined by the logistic partner's return service availability. If return pickup is not possible for a given pincode, you may be required to ship the product to Brune’s head office at your own cost. In such cases, please email support@brune.in with the issue- shipping details will be shared if applicable.
Refund Timeline & Process
• Please allow up to 5 business days for the return pickup to be arranged after placing your return request. Pickup timelines may vary slightly depending on your location and courier availability. We request that you wait for this period before reaching out for pickup updates.
• Once picked up, the return shipment must reach our Delhi NCR warehouse for inspection and processing. After pick up is completed, transit timelines may vary by location and can 5 to 12 business days and up to 18 days in rare cases.
• Once the returned item is delivered to our warehouse, it undergoes a quality check; If approved, the refund is automatically issued as Store Credit within the next 24 hours.
• A refund will be issued as Store Credit to your Brune wallet. To view your store credit, log in to your Brune account (Homepage ➜ Top-right Account icon). Your store credits can also be viewed and used during the checkout process, as long as you’re logged in.
Please note, refunds cannot be issued to original payment methods.
• Store credit is linked to the same email ID and phone number used while placing the original order. To use your store credit: log in to brune.in with the mobile number from your original order, and at checkout enter the email address used on that order (both must match exactly, or the credit will not appear). Then, in the Offers & Rewards section just above the payment options, tap Redeem next to Store Credits.
• The store credit does not expire and can be used on any future purchase
• A nominal return processing fee is applied to all returns- For prepaid orders, ₹99 will be deducted from the store credit. For Cash on Delivery (COD) orders, the COD handling fee/charge, and return processing fee will be deducted from the store credit. These charges help cover logistics and service costs.
• In the rare case of an incorrect, damaged, or defective item being delivered, please raise a return request via the link: https://brune.in/apps/return_prime and email us at support@brune.in with your order ID and clear images/videos of the issue within 48 hours of delivery. Once verified, the issue will be fully resolved through either a replacement or a full refund via store credit (Refunds to original payment methods are not offered).
• Subjective concerns such as minor colour variation (due to device lighting or display), delivery delays outside Brune's control, or personal opinions are not eligible for special consideration outside the return policy terms.
Exchanges
Product exchanges are currently not offered. If a different size or style is needed, please return the original item and use the store credit to place a new order.
Cancellations
Since our shipping process is automated, orders cannot be cancelled once placed and no refunds can be made for the same. This applies to Cash On Delivery, Partially Prepaid and Prepaid orders. Please review your cart and shipping details carefully before checkout.
For partially prepaid or fully prepaid orders, if you refuse the order at delivery or if the delivery fails for any reason (such as incorrect address, unavailability, or logistics issues), the order will be returned to our warehouse (RTO).
For prepaid orders returned to us undelivered (RTO), we do not resend the parcel. Once it is back at our warehouse, the order amount is issued as store credit (no refunds to the original payment method). If it was returned because you were unavailable, refused delivery, or gave an incorrect address, a ₹99 return fee is deducted. For COD orders returned undelivered, please place a fresh order.
You can email us at support@brune.in to request a store credit equal to the prepaid amount. This store credit can be used anytime to place a new order. Please note, we do not offer refunds to the original mode of payment.
Need Help?
For any further return-related support, please contact support@brune.in, we're happy to help!